Sydney Corporate Catering Terms & Conditions

Terms & Conditions

Definition

'SCC', 'we', 'our', 'us' etc. refer to Sydney Corporate Catering trading under CHEFIN Australia Pty Ltd (ABN: 24 609 882 564), our subcontractors, agents and employees. 'The Client', 'you', 'your', 'customers' etc., refer to you, the person, agent or company booking our services. 'Our Agreement' refers to this document - our Terms & Conditions and quotes or tax invoices between SCC and The Client.

General

SCC's decision is final in all matters relating to these terms. Please read and understand our Agreement, as all services are subject to the content of our Terms & Conditions as printed hereon. By securing your booking, intending to proceed or by making any confirmation or payments, the Client agrees to be bound by these terms and conditions. Your cooperation is appreciated.

Orders

Orders may be placed by email, over the phone, or via our website.

Deliveries

SCC offer free delivery within 10km of our kitchen in Crows Nest. Delivery fees will be added to all orders. This is to compensate for the time one of our team members is out of the kitchen, transporting food to each destination. Please see our delivery charges below, based on driving distance from our shop located at 152 Falcon Street, Crows Nest:

Travel Fee for every 5km, inclusive of tolls & petrol, is $19.50.

Prices

The Client should recognise that the website prices and anything listed in emails or via phone correspondence do not include GST. All formal quotations and tax invoices do include GST. Prices are subject to change at any point.

Quotes

Our services are subject to availability, and quotes will remain valid for 7 days from the date of issue. SCC reserve the right to amend your quote price after this period. Your quote will remain an enquiry only until the quote has been confirmed and a tax invoice has been issued.

Deposits

The Client may be required to process a deposit payment to secure a booking. All deposits are non-refundable. The Client may be required to offer valid credit card details as security on bookings and to reserve hire equipment. The Client authorises SCC to action any charges on that credit card, in accordance with our cancellation and postponement policies (see below).

Payment

Preferred payment method is Direct Deposit, and you will find these details at the bottom of your invoice or quote. We also debit, EFTPOS and credit card payments with surcharges - Visa or MasterCard (+2%) and American Express (+3%). All account terms with SCC are strictly pre-payment before delivery. All orders are to be paid before delivery is dispatched; otherwise, accounts will be terminated and service discontinued.

Changing an order

An order confirmation will be sent to the client via email from SCC, and orders may be amended up to 24 hours prior to the event.

Postponement

The Client may postpone their booking date 72 hours prior to their initial booking. The Client must re-book on a date in accordance with SCC's calendar availability. Any charges that have already been made for equipment or hired from third-party suppliers will apply as stated in the 'cancellation' listed below.

Cancellation

If an order is cancelled, the client will be charged the full amount of the invoice. Exceptions may be made at the discretion of SCC management. Clients can request rescheduling or credit for orders via email or telephone at least 4 business days prior to the scheduled delivery/event time, and no fee will be incurred. Cancellations within 4 business days of delivery will be charged at the full value of the total invoice. All deposits are non-refundable.

Confirmation of details

It is the responsibility of The Client to confirm all dietary requirements, final numbers and all details of the event, including parking and access details. A contact number is required for someone on-site in case SCC need to get in contact at the time of delivery.

Dietary requirements

SCC and suppliers prepare all food in accordance with the Food Standards set by Food Standards Australia. We are passionate about supporting local suppliers and using fresh, Aussie ingredients. Our food is of the highest quality, designed around your needs. We are very conscious about dietary requirements and endeavour to provide an alternative to those with more specific requirements. Whilst we take the appropriate measures to ensure nothing is cross-contaminated, it is important to recognise that all our food is made from scratch (with love) in a commercial kitchen. Our kitchen contains a lot of common allergen ingredients, including eggs, dairy, nuts, gluten and more. Whilst SCC understand the serious implications of reactions to allergens, we will not accept responsibility or liability for an adverse reaction to our food. It is the responsibility of the Client to inform those eating of all relevant dietary information and to order substantial options for those with specific needs. It is in your best interest to include a variety of gluten-free and vegetarian options on every occasion.

quality control

SCC do not part-cater any event. This includes the serving of cakes, desserts, and BYO food of any description without prior consent. This practice contravenes our Food Safety program. The Client should mention these requests at the time of enquiry to be considered by our Management team. This includes food from home or another registered food business. Images on the SCC website and marketing material are styled for presentation and may not be indicative of particular items. Menus are subject to change according to seasonality and availability. SCC endeavours to alert every client of changes; however, this is not always possible, and in some instances, some products may be substituted for similar quality ingredients.

parking

Your cooperation in organising parking in your carpark, company driveway, garage, loading bay or reserved street parking is much appreciated. Any additional access details should be passed on to our team to ensure your order is on schedule.

Staff

Function staff are available for a minimum of four hours' pay, as per industry standard. The cost of staff is usually included in the cost of your food and/or service unless otherwise specified. Public Holidays and Sunday events will affect the cost of labour passed on to the Client.

Responsible service of alcohol

In accordance with NSW Liquor Laws, SCC reserve the right to refuse alcohol to The Client and/or their guests if patrons deem intoxicated or underage without identification. The Client and guests will conduct themselves in an orderly manner in full compliance with SCC management and relative laws. Any fines or fees will be passed on to The Client, and by agreeing to this contract,t The Client is bound by this agreement. SCC assume no responsibility and/or liability for any loss or damage to property belonging to The Client or their guests. SCC reserve the right to cancel the booking if any unforeseen circumstances arise that are beyond its control, if the client becomes insolvent, bankrupt and/or enters into liquidation or receivership; the event might prejudice the reputation of SCC.

Hire equipment

In the event you are hiring equipment from SCC, all equipment must be returned within 2 business days from your event to our kitchen located at 152 Falcon Street in Crows Nest between 9 am-3 pm (unless otherwise arranged). Please arrange a time with your Event Coordinator to avoid incurring additional charges. Any damage or loss of hire equipment caused by The Client, the client’s guests, venue, or venue’s employees will be charged to The Client and invoiced after the event. It is agreed that the whole or any part of additional costs incurred by SCC due to the Client’s failure to comply with this cause will result in additional charges unless otherwise arranged.

Cleaning

Upon completion of the hire period, all cutlery and crockery must be cleaned by the Client prior to return. All glassware MUST be rinsed and returned in the boxes provided. All signage is to be returned to SCC along with any other equipment left behind by SCC at the time of your event. Napkins and tablecloths may be returned dirty, but MUST be dry and free of food crumbs and residue to avoid staining. If any equipment is returned without the appropriate cleaning and care, SCC reserve the right to charge the Client for any inconveniences incurred.

Insurance

Insurance is the Client’s responsibility for the duration of your event whilst unstaffed. The Client is responsible for the security of all SCC belongings. Any lost, broken, damaged or destroyed equipment will be charged to The Client at full replacement value.

Liability

SCC will not be liable for claims or fees from a third-party supplier. The Client will be responsible for all fees, fines and/or overcharges when SCC have booked services on their behalf to complement their event.

Personal Information means all information of whatever kind relating to the Client personal assets (including any profit projections, research, diagrams, plans or other documents whatsoever belonging to the Client), which has an effect of making someone identifiable as an individual and is disclosed by the Client to SCC prior to, at or after the execution of this Deed by SCC and includes:

Your name, address, telephone number, date of birth and other information required for security purposes;
We may also collect information about your use of our products and services, and any preferences you tell us about.

However, the personal information we collect does not include sensitive information such as your political or religious beliefs, ethnic background or sexual preference.

Our purpose for the collection of personal information includes, but is not limited to:

establishing you as a client and serving your needs under this agreement;
meeting legal and regulatory requirements;
achieving any other purpose to which you have given consent;
assisting our internal administration and operations, including accounting, risk management, record keeping, archiving, systems development and testing;

Personal information is generally collected directly from you when you sign up to become an SCC client.

We may collect this information over the phone, in person, over the internet, or through emails from you directly or emails through associates.

In consideration of the Client providing SCC with access to certain Personal Information, SCC covenants to the Client that, subject to Clause 5:

SCC will treat the Personal Information as subject to a duty of confidence and will only use the Personal Information for the purpose of acting in the client's best interests in relation to their portfolio and personal administration.
Except as is permitted specifically under this Clause, they will not in any other way use the Personal Information without SCC's prior written consent (which shall not be unreasonably withheld);
SCC will only disclose the Personal Information on a need-to-know basis to the officers, employees and professionals
SCC will not disclose the Personal Information to any person not considered an approved third party, without the prior written consent of the Client;
SCC will keep a list of all persons to whom any Personal Information is disclosed and will provide a copy of the list to the Client, if requested to do so by the Client.

The obligations of SCC under this policy shall not apply to any of the Personal Information which:

SCC (or any of its employees or professional advisers) is (or are) required by statute or law (including the Listing Rules of the Australian Stock Exchange Limited) to disclose, reproduce, use or disseminate, subject to reasonable written prior notice being given to the Company/ Client;
is in or enters the public domain, otherwise than as a result of a breach by SCC of its duty hereunder or disclosure by any person receiving the Personal Information from SCC.

Your Order hereby indemnifies and shall keep indemnified the Client against any loss, damage, cost (including legal costs on a solicitor, client or full indemnity basis whichever is the higher) or expense suffered or incurred by the Client directly or SCC or their directors, officers, agents, employees of the Recipient or professional advisers of any of the terms of this Deed.

The failure of the Client at any time to enforce any of the provisions of this Deed or any rights in respect of hereto or to exercise any election herein provided shall not be a waiver of those provisions, rights or elections or affect the validity of this Deed.